General & Shipping
Do you offer international shipping?
Yes. Imperial Workshop states that it ships worldwide and emphasizes that products are not drop shipped, which it says helps maintain quality control.
What are customer support hours?
Support hours are listed as Monday through Friday, 10 AM to 5 PM EST.
What payment methods are accepted?
The support page says Imperial Workshop accepts credit cards, debit cards, and PayPal.
How long does shipping take?
The support page says orders typically ship in 2–4 business days, with delivery usually arriving in 2–7 business days after shipment.
Saber Questions
Charging precautions
The support center warns against charging above 5V / 1A. It recommends around two hours of charging between uses, notes battery life is about 1.5 hours depending on settings, and says a computer USB port is a recommended low-power charging source.
Are your sabers durable?
The support page says the sabers use high-quality materials selected to withstand rigorous use, including dueling, cosplay, and display.
Does the hilt come with a blade?
The FAQ says the complete package includes both the hilt and the blade.
Are blades removable and replaceable?
Yes. The FAQ says their sabers feature removable and replaceable blades for maintenance, customization, and storage.
Do sabers come with sound and light effects?
Yes. The support page says the sabers include realistic sound effects, customizable blade colors, and multiple pre-installed sound fonts.
Issues, Warranty & Other
My saber is not turning on or charging. What should I do?
The first troubleshooting step listed is removing the battery for 30 seconds to perform a hard reset, then trying to charge or power it on again.
Can I purchase replacement parts?
Yes. The support page says replacement blades, cores, and other parts are available.
Do you offer a warranty?
Yes. Imperial Workshop states that products are covered by a 1-year limited warranty covering defects in materials and workmanship under normal use.
When are your sales and restocks?
The support page recommends joining the mailing list for sale updates. For restocks, it says emails are typically sent at least 24 hours in advance and that items usually do not stay out of stock for more than about 3 weeks.